Frequently Asked Questions

We provide 3D printing services tailored to a variety of industries, including prototyping and production parts. Our expertise spans multiple materials, from standard plastics to composites and metals, to meet diverse needs.

We serve a wide range of industries, including automotive, aerospace, consumer goods, healthcare, and industrial manufacturing. Our flexibility allows us to cater to unique requirements across various sectors.

That’s very easy! Simply upload your design files (in STL or OBJ format - STEP coming soon) through our website's form. Select your materials and our instant quote tool will automatically adjust the price of your order. Finally, and to process your order, you will have to select the shipping and billing address you want. You can also choose between different payment methods that we offer you. If you wish, you can upload other products, you will see that they automatically accumulate in your cart!

We offer a wide variety of materials, including PLA, ABS, PET-G, TPU, Ultrafuse 316L, Ultrafuse 17-4 PH, and more. Check out our materials page for a full list and their applications.

Our fused filament fabrication (FFF) machines can handle parts up to 300 x 300 x 400 mm.

Fused Filament Fabrication (FFF) and Fused Deposition Modeling (FDM) are nearly identical 3D printing technologies that use the same fundamental process - heating and extruding filament layer by layer to create a solid object.

The key difference is that FDM is a trademarked term by Stratasys, while FFF is the open-source version of the technology. This means that FFF printers offer greater flexibility, affordability, and accessibility, making them ideal for businesses looking for cost-effective, high-quality 3D printing without being locked into proprietary systems.

At West Manufacturing, we specialize in FFF printing, ensuring you get industrial-grade results with a wide range of materials and scalable solutions tailored to your needs.

All designs are automatically checked by our AI software before 3D printing begins. Additionally, we have strong quality assurance (QA) procedures controlled by an in-house team of QA engineers, ensuring high-quality parts with every order.

Our standard lead time is 3-5 business days, depending on the complexity and size of your order. Expedited options are also available for urgent projects.

Yes, we ship worldwide. Shipping times and costs vary depending on your location and chosen delivery method. For shipments outside Europe, the taxes to be paid will be determined during customs clearance in your country. The shipping agency will contact you to inform you of all the steps.

After placing an order, you will receive an email from us containing all your purchase details. We may also be in touch if we need further information to verify your details.

Our designated shipping agency will keep you updated with tracking information and an estimated delivery date.

Pricing depends on the material and part size. Our AI software evaluates each part and instantly calculates its price based on the chosen material.

We accept Shopify Payments, which allows you to securely pay using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Shopify Payments is a fast, reliable, and secure solution, offering built-in fraud protection and encryption to ensure your transactions are safe. With no need for third-party gateways, it also provides a seamless checkout experience, reducing processing time and improving customer convenience.

In addition to Shopify Payments, we also support alternative payment methods like PayPal, Apple Pay, Google Pay, and other digital wallets for added flexibility. If you prefer manual payment options such as bank transfers or cash on delivery (COD), please contact us to discuss availability. Our goal is to provide a smooth and secure payment process tailored to your needs.